Privacy Policy

Introduction

Welcome to tk991, Bangladesh's trusted online casino and sports betting platform. We are committed to protecting the privacy and security of every player who visits our site. This Privacy Policy explains in clear terms what personal information we collect, why we collect it, how we use it, and the choices you have regarding your data.

By accessing or using tk991's website and services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our platform immediately. This policy applies to all users accessing tk991 from Bangladesh, including residents of Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar.

tk991 takes its data responsibilities seriously. We only collect information that is necessary to provide a safe, enjoyable, and compliant gaming experience for players aged 21 and above. All data handling practices described in this policy are designed to respect your rights and maintain your trust.

Information We Collect

tk991 collects several categories of information to operate the platform effectively and to comply with applicable requirements. The categories below outline what we collect and why.

Account Registration Information

• Full legal name as it appears on your government-issued ID
• Date of birth (to verify you are 21 years of age or older)
• Email address used for account communications and notifications
• Mobile phone number for account verification and two-factor authentication
• Residential address and city within Bangladesh (e.g., Dhaka, Chittagong, Sylhet)

Financial and Payment Information

• Mobile banking account numbers linked to bKash, Nagad, or Rocket for deposit and withdrawal processing
• Transaction records including deposit amounts, withdrawal requests, and bonus utilisation history
• Bank account details when using Dutch-Bangla Bank, City Bank, BRAC Bank, or other supported bank transfer methods
• Currency denomination (Bangladeshi Taka, BDT) and any applicable bonus or rollover balances

Technical and Usage Data

• IP address, device type, operating system, and browser version collected automatically when you access our platform
• Session duration, pages visited, games played, wagers placed, and navigation patterns within the site
• Cookie identifiers and similar tracking technologies used to maintain session state and improve user experience

How We Use Your Information

tk991 uses the information we collect strictly for the following legitimate purposes related to operating a safe and enjoyable gaming platform for our Bangladeshi players:

• Creating, verifying, and maintaining your player account in compliance with age verification requirements (21+ only)
• Processing your deposits and withdrawals through bKash, Nagad, Rocket, Upay, and supported bank transfer channels
• Providing personalised game recommendations, promotional offers, and bonus notifications relevant to your gaming activity
• Communicating important account updates, security alerts, and policy changes via email or SMS
• Detecting, investigating, and preventing fraudulent transactions, money laundering, bonus abuse, and other prohibited activities
• Improving our website performance, game selection, and support services based on aggregated usage analytics
• Fulfilling our responsible gaming obligations, including monitoring for signs of problem gambling and enforcing self-exclusion requests

Sharing of Your Information

tk991 does not sell, rent, or trade your personal information to third parties for their independent marketing purposes. We share your data only in the following limited circumstances, and only to the extent strictly necessary:

Trusted Service Providers

We engage reputable third-party service providers — including payment processors (bKash, Nagad, Rocket), identity verification specialists, IT infrastructure partners, and customer support platforms — who are contractually required to keep your information confidential and to use it only for the purpose of delivering services on tk991's behalf.

Legal and Regulatory Requirements

We may disclose your personal information when we are legally required to do so in response to a valid court order, government investigation, anti-money-laundering enquiry, or other lawful request. In such cases, we will disclose only the minimum information necessary to satisfy the legal obligation.

Business Transfers

In the event of a merger, acquisition, or sale of business assets, your personal data may be transferred to the acquiring entity. We will notify you via the email address on your account before your data becomes subject to a different privacy policy, and you will have the option to request deletion of your account.

Cookies and Tracking Technologies

tk991 uses cookies and similar tracking technologies to deliver a smooth and personalised user experience. Cookies are small data files stored in your browser that help us remember your preferences, keep you logged in during a session, and understand how you interact with our platform.

We use the following types of cookies on our platform:

• Essential Cookies: Required for core site functionality including secure login sessions and payment processing.
• Analytics Cookies: Help us understand aggregated traffic patterns, game popularity, and navigation flow to improve the platform.
• Preference Cookies: Store your display settings, language selection, and other choices so they persist across sessions.

Data Security

tk991 employs industry-standard security measures to protect your personal data from unauthorised access, disclosure, alteration, and destruction. All data transmitted between your device and our servers is encrypted using SSL (Secure Sockets Layer) technology. Our payment infrastructure is designed to handle transactions via bKash, Nagad, and Rocket with the highest level of security available for mobile financial services.

While we take every reasonable precaution to protect your information, no method of electronic transmission or storage is 100% secure. We continuously review and update our security practices to address new threats. If you suspect your account has been compromised, please contact our support team immediately at [email protected].

Data Retention

tk991 retains your personal data for as long as your account remains active or as needed to provide you with services. If you close your account, we will retain certain data for a period required to fulfil our legal, financial, and fraud-prevention obligations. Transaction records and account history are typically retained for a minimum of five years in accordance with standard financial record-keeping practices.

Once the applicable retention period has elapsed and there is no legal reason to retain your data further, we will securely delete or anonymise your personal information so it can no longer be associated with you.

Your Rights

As a user of tk991, you have the following rights with respect to your personal data:

• Right of Access: You may request a copy of the personal data we hold about you at any time.
• Right to Rectification: You may ask us to correct inaccurate or incomplete personal information held on your account.
• Right to Erasure: Subject to any legal retention obligations, you may request deletion of your personal data by contacting our support team.
• Right to Data Portability: You may request your data in a structured, commonly used, and machine-readable format where technically feasible.
• Right to Withdraw Consent: Where our processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

To exercise any of the above rights, please write to us at [email protected] with the subject line "Data Rights Request" along with your registered email address and account details. We aim to respond to all legitimate requests within 30 days.

Third-Party Links

Our website may occasionally reference or describe third-party services, payment methods, or game providers by name. tk991 does not link to external third-party websites, and this Privacy Policy applies solely to information collected directly through tk991's own platform. We are not responsible for the privacy practices of any third-party entities referenced by name within our content.

Children's Privacy

tk991 is strictly an adults-only platform. We do not knowingly collect personal information from individuals under the age of 21. Our registration process requires date-of-birth verification, and any account found to belong to a minor will be suspended immediately, with all associated funds returned in accordance with applicable procedures. If you believe a minor has registered on our platform, please notify us immediately at [email protected].

Changes to This Privacy Policy

tk991 reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will notify registered users via email or via a prominent notice on our website at least 14 days before the changes take effect. Your continued use of the platform after that notice period constitutes acceptance of the updated policy.

We encourage you to review this Privacy Policy periodically to stay informed about how tk991 protects your personal information. The date of the most recent revision will always be indicated at the bottom of this page.

Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how tk991 handles your personal data, please reach out to our support team. We are committed to addressing your queries promptly and transparently.

[email protected]